I can't place or receive calls.

If you are having trouble placing or receiving calls:

• Make sure your phone’s power is on and the battery is charged.
• Make sure your phone is displaying a network name and that you are receiving a signal.
• Verify that you have dialed the number correctly by clearing the screen on your phone and attempting the call again. Make sure you dial the area code + number.

If you are still unable to place a call, note the message on your phone’s display and use a landline to call our Customer Support team at (888) 345-5509 or use our online chat to reach an agent for assistance.