1. Personal Information We Collect. We collect various types of information about you when you use our Sites, interact with us online, and through your use of our Services. The data we, or our service providers acting on our behalf, collect depends on how you interact with us online and your use of our Sites and Services. This may include the following:

Categories of Personal Information

Examples of Personal Information

Identifiers/Account Information: When you register for an account with us, we process your information to provide you with and bill you for our products and services, manage your account, send offers and market to you, and prevent fraud.

• First name

• Last name

• Postal address

• Email address

• Phone number

• Date of birth

• Driver’s license number

• Social Security number

• Credit history

• Active membership affiliations

• Credit/Debit card information

• Account ID

• User ID/PIN

• IP address

• Device ID

Payment and Financial Information: We use this information to process payments, bill you for our products and services, collections and chargeback protection.

• Credit/Debit card information

• Bank account information

• Credit history

• IP address

• Purchase order history

• Other payment or billing information

Promotions and Surveys: We may process your information when you register for our promotional campaigns, sweepstakes or contests, or participate in surveys.

• First name

• Last name

• Date of birth

• Postal address

• Email address

Location Data: We may process the location information of your device when you are connected to our network or the internet and to provide nearby retail store information.

• IP address

• Device location (GPS and network-based)

• Precise geolocation (when enabled)

• Cell tower location

Customer Service: We may process your information when you contact or interact with customer support.

• Call recordings

• Webchat logs

• Interactive voice response (IVR) recordings

• Recorded audio interactions

• Customer support tickets

Sensitive Personal Information: When you register for an account with us, contact or interact with customer support, or have the location information enabled on your device, we may collect sensitive personal information to provide you with and bill you for our products and services, send offers and marketing to you, and to prevent fraud.

• Social Security number

• Driver’s license number

• State ID card number

• Passport number

• Username and password

• Precise geolocation (when enabled)

• Credit/Debit card information (in combination with any security or access code or password)

• Credit history

• Other payment or billing information

Network and Devices: We may process your information when you use our products and services, including technical information, equipment usage, and network data to better understand and improve our products and services, to monitor your device so we can better understand how your equipment is performing on our network and to protect our network.

• Call detail records (CDRs)

• Text message records

• Wireless data usage

• Device ID

• Equipment type, status, location, settings and configuration

Audio/Visual: We may collect your information when you enter our retail stores, contact us or interact with customer support, and when you participate in our contests, sweepstakes or other promotions.

• Photographs

• Images

• Videos recordings (when you visit our stores)

• Voice recordings (when you call customer support)

Website and Mobile App: We may collect information about your browsing, searching and buying activities and how you interact with our websites, mobile apps or advertisements, and from our business partners to serve you cross-context behavior or targeted ads, and to prevent fraud or internal analytics.

• IP address

• Device ID

• Mobile advertising ID (MAID)

• Information collected using cookies

• Websites visited

• Applications used

• Items placed in shopping carts

• Screen recordings

• Cursor movements

• Screen interactions/clicks

• Browser and operating system

• Platform type

• Connection speeds

2.2 Information We Automatically or Passively Collect from You: When you visit our Sites or otherwise interact with us online, we may automatically or passively collect information about you through our network technology and advertising tools such as cookies, web beacons, pixel tags, log files or other technologies. We may deploy cookies and other similar technologies to automatically collect information about you.

See COOKIES for more information about our use of cookies and how to manage your cookie preferences. You can opt out of the “sale” or “sharing” of your personal information by clicking “Do Not Sell or Share My Personal Information” at the bottom of our website.

2.3 Information We Receive from Third Parties: We may also collect information about you from third parties, such as credit information/history, marketing lists from our partners, information such as risk scores we receive from vendors to help us identify fraud, commercially available demographic and interest-based information from third party data brokers, and information we receive from “refer a friend” or similar programs.

We may obtain your information from third-party sources, including device manufacturers, device protection and warranty providers, retailers and other service providers, such as from Voice Comm, our third-party accessory retailer and fulfillment provider for the Consumer Cellular Accessories online accessories store at consumercellularaccessories.com. Voice Comm is an independent company and not an affiliate or agent of Consumer Cellular.

We may also collect information about you from social media platforms through your public profile, social media posts, and other online interactions. For example, if you “like” us, mention Consumer Cellular or reach out to us directly. The information we receive from these third parties is governed by the privacy policies of the applicable social media platforms and we encourage you to review them before submitting any information to such platforms.

3.5 Analytics, Profiling, and Automated Decision-Making:

We use analytics and profiling, meaning automated processing of personal information to analyze, evaluate, or predict aspects of an individual’s preferences, behavior, or needs, to operate, secure, and improve our Services. This includes evaluating information such as account details, device identifiers, service-usage patterns, network and performance data, and customer-interaction history. We use these tools to help detect and prevent fraud or security risks, verify account activity, support customer service, maintain and troubleshoot our network, and improve the quality and functionality of our products and Services. We may also use analytics to tailor certain communications or to measure or deliver advertising where permitted by law.

Where U.S. state law defines or treats profiling as part of automated decision-making or targeted advertising, we provide the disclosures and rights required by applicable law. These may include the right to request information about the categories of personal information used in profiling, the right to access information about the outcome of profiling, the right to appeal or seek human review of a decision, and the right to opt out of targeted advertising or the use of personal information in profiling to the extent permitted by law. We do not rely solely on automated systems to make decisions that deny or restrict your access to our core wireless Services.

We use customer proprietary network information (CPNI) only as permitted by federal law. We do not use call-detail or similar CPNI data for marketing non-communications Services without the appropriate consent. Please see Our Obligations and Your Rights Related to CPNI for more information.

Where U.S. state law provides rights to opt out of the use of personal information for targeted advertising, profiling, or the sale or sharing of personal information—including through browser signals such as the Global Privacy Control (GPC)—you may exercise those rights by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of our website or by enabling an authorized preference signal in your browser. Please see Global Privacy Control for more information.

4. How We Disclose/Share Your Information.
While we do not sell your personal information in exchange for monetary consideration, we may disclose the categories of your information described in PERSONAL INFORMATION WE COLLECT to certain third parties in support of our business operations. Under U.S. state privacy laws, like the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CCPA”), that disclosure may be considered a “sale” of personal information, even if no money changes hands.

Categories of information we may disclose to third parties depend upon the types of those third parties and their relationship with us. Categories of information we may disclose to these third parties include those described in PERSONAL INFORMATION WE COLLECT. We may disclose your information for a variety of business purposes, including to the following third parties:

6. Marketing Communications, Sweepstakes and Contests.
In accordance with our Wireless Customer Agreement at consumercellular.com/agreement, you consent and agree to receive automated marketing emails and text messages from us sent to your email address and phone number.

• You may choose to limit or revoke your consent as follows:
• Unsubscribe from our email communications by following the unsubscribe links within our emails;
• Reply “STOP” to any text message; or
• Contact Us at consumercellular.com/contact.

We will process the opt-out request as soon as reasonably possible and within the specific time periods required by applicable law. Please note that by opting out of marketing communications, it will not impact your Services, nor will it prevent us from sending you non-promotional messages related to your account, transactions, customer support, or Consumer Cellular’s ongoing business relationship with you.

When you register to participate in our sweepstakes, contests and other promotions, we may require your name, postal address, phone number, email or other personal information which allows us to administer and manage the promotion, contact you if you are the winner, or send special offers and other marketing materials to you if you choose to receive them from us. If you no longer choose to receive these special offers and other marketing materials from us, you can revoke your consent as set forth above in this section. Please carefully review the official rules for such sweepstakes or contests as the terms may treat your personal information differently than under this Privacy Policy and apply to your participation in the promotion.

8. How We Protect Your Personal Information.
We have implemented administrative, organizational, technical, and physical measures designed to protect your information from unauthorized access or improper use. While our security safeguards are intended to maintain the confidentiality and integrity of your information, no security measures are perfect, and we cannot guarantee your personal information will never be disclosed in a manner inconsistent with this Privacy Policy, for example, as a result of a third party’s unauthorized or unlawful acts. If that were to occur, we will notify you in accordance with applicable law.

The information we collect is stored on servers located in the United States (“U.S.”). Physical and logical access to these databases and servers on which personal information is collected and stored is restricted to those employees, service providers, business partners and other third parties who have a legitimate need to know for the business purposes described in HOW WE USE YOUR INFORMATION. They will only process your personal information on our instructions or as otherwise agreed in our contracts with them. Our contracts with service providers require that they only store personal information on servers located in the U.S.

9. Third-Party Applications, Links to THIRD-PARTY Sites and User Submissions.
When using our Services, you may choose to install, access or use services offered by third parties. By using, playing, or downloading such third-party applications, you agree to be bound by the terms of service for those applications. Service providers administering those applications may use tracking technology, such as cookies, to collect information, and location or geolocation data, about you. We encourage you to carefully review the privacy policies of any third-party services you access via our Services. These third-party services operate independently of our Services, and your information is governed by their terms and conditions, not Consumer Cellular’s.

Our Sites may contain links to third-party websites. This Privacy Policy does not apply to these third-party applications or websites, and Consumer Cellular does not control, nor are we responsible for, the content or privacy and security practices of those third-party applications or websites. Any personal information collected through such third-party applications or websites is subject to the applicable third party’s privacy practices, which we encourage you to carefully review.

Our online accessories store is operated by Voice Comm, an independent company and not an affiliate or agent of Consumer Cellular and hosted by Shopify. To find out more information about how Shopify may use your personal information, we encourage you to visit Shopify's Privacy Policy at shopify.com/legal/privacy.

The emergency call center services for our medical alert device are operated by Viiz Communications, an independent company and not an affiliate or agent of Consumer Cellular. By adding someone to your trusted contacts, you give Viiz permission to contact and share your account and personal information with them. To find out more information about how Viiz may use your personal information, we encourage you to visit Viiz’s Privacy Policy at viiz.com/privacy-policy.

Payment processing services on certain Consumer Cellular-branded websites may be performed by third parties, such as Stripe on cchousecall.com, but not all Consumer Cellular-branded websites and applications utilize such third-party services. Payments for purchases on cchousecall.com are processed by Stripe, an independent company and not an affiliate or agent of Consumer Cellular. By making a purchase on cchousecall.com, your payment card information and other transaction data are collected directly by Stripe and Stripe may use that information for its own purposes, including fraud prevention, platform security, analytics, and advertising. Consumer Cellular does not store your full payment card number. To find out more information about how Stripe may use your personal information, we encourage you to visit Stripe's Privacy Policy at stripe.com/privacy.

We may provide websites where you can post information about yourself and others, upload content (such as pictures, videos, audio files, etc.) and post comments or reviews about Consumer Cellular. You are responsible for the content of anything you share with us. Whenever you voluntarily disclose personal information on publicly viewable web pages, that information will be publicly available, can be collected and used by others, and is no longer subject to this Privacy Policy. We cannot control who reads your posting or what others may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

11. Cookies.
When you visit our Sites, we store and retrieve information on your device’s web browser, in the form of cookies (which are small data files that are downloaded on your computer or device when you visit a particular website), web beacons, tracking pixels, and similar technologies (collectively, “Cookies”). Cookies help websites remember your preferences and track how you use the site. You can disable some types of Cookies by turning them off in your device’s browser.

When you visit our Sites, you consent to the collection of your information using Cookies set on our Sites by us, our marketing and analytics providers and other business partners. Because we respect your right to privacy, and to comply with state-level comprehensive privacy laws, you can choose not to allow some types of Cookies. However, blocking some types of Cookies may impact your experience on our Sites. For more information about Cookies, the Cookies we use, and how to manage their settings, please click on “Do Not Sell or Share My Personal Information” at the bottom of our website. You may also enable the Global Privacy Control (“GPC”) signal on a compatible web browser. Please see Global Privacy Control for more information.

11.2 Cookie Classifications: We may use the following types of tracking technologies:

Strictly Necessary Cookies: Cookies that are necessary or essential for our Sites to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging into your account or filling in webforms. You can set your browser to block or alert you about these Cookies, but some parts of our Sites or functionality may not then work. These Cookies do not store any personal information and will always be active.

Functional Cookies: Cookies that enable us to provide enhanced functionality on our Sites and personalization. They may be set by us or by third parties whose services we have added to our Sites. If you do not allow these Cookies, then some or all of these services may not function properly when you visit our Sites. Like Strictly Necessary Cookies, Functional Cookies do not store any personal information.

Performance Cookies: Cookies that allow us to count visits and traffic sources on our Sites so we can measure and improve performance. They help us to know which pages are the most and least visited and see how visitors move around our Sites. If you do not allow these Cookies we will not know when you have visited our Sites, and we may be unable to monitor their performance.

Targeting Cookies: Cookies that are set through our Sites by our advertising partners or by a range of social media services. They can track your browser across other websites and are used by those companies to build a profile of your interests, show you relevant advertisements on other websites and enable you to share our content with your friends and social networks. If you do not allow these Cookies, you will experience less targeted advertising, impact the content and messages you see on the other websites you visit and you may be unable to use or see these social media sharing tools. You can opt-out of such targeted advertising by visiting the Digital Advertising Alliance or Network Advertising Initiative websites. You can also opt-out of targeted advertising by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website.

13.1 How to Make a Request: As a resident of these U.S. states, you may exercise these rights (which rights may be subject to certain exceptions) by:

Submitting a request online at U.S. Privacy Request Form; To opt-out of the sale or sharing for targeted advertising, limit the use of your sensitive data, please click: U.S. Privacy Choices Form.

Calling us (877) 841-4207; or
Writing to us at:

Consumer Cellular, Incorporated
Attention: Privacy Office
12447 SW 69th Ave.
Portland, OR 97024

Residents of U.S. states with opt-out rights may elect to opt out of the “sale” or “sharing” of their personal information (as described below in How to Make Consumer Requests, Us Responding to Requests & Verification) for certain disclosures to third parties which may be considered a “sale” or “sharing” under applicable law.

Note that some rights are inapplicable to Consumer Cellular’s business practices (e.g., the right to opt out of or contest “profiling” in furtherance of “decisions that produce legal or similarly significant effects”). Unless we notify you separately, we do not process your personal information for “profiling” in furtherance of “decisions that produce legal or similarly significant effects,” as such terms are defined under applicable law. Please see Analytics, Profiling, and Automated Decision-Making for more information.

13.2 Types of Requests & Verification: You also can exercise your right to opt-out of the “sale” of your personal information or processing of your personal information for “targeted advertising” by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website or by submitting an opt-out request to us. We will respond to requests to opt-out of the “sale” of personal information or processing of personal information for “targeted advertising” within fifteen (15) business days of receipt. Consumer Cellular recognizes GPC signals, which are a way for you to set a “Do Not Sell or Share My Personal Information” preference at the browser level. If your browser or browser extension has GPC enabled, our Sites will automatically recognize that signal and opt you out from the “sale” of your personal information or processing of your personal information for “targeted advertising.” Please see Global Privacy Control for more information.

Residents of U.S. states with enacted comprehensive privacy laws have the right to appeal our decision to not process your request. You can submit your appeal to privacy@consumercellular.com. In your email, please provide the following information: (1) first and last name; (2) the type of appeal: (i) access, (ii) know, (iii) delete, or (iv) correct; (3) your ID from the original request; and (4) details regarding your appeal (i.e., reason for your appeal to assist us in our investigation). This information will only be used to respond to the request. We must have all this information to investigate your appeal.

For current Consumer Cellular customers, in most cases, the best way to correct your information is to log into your My Account at consumercellular.com/login. Once you are logged in, you will be able to modify or correct your information. For changes that cannot be made through your My Account at consumercellular.com/login, residents of U.S. states with enacted comprehensive privacy laws may also correct or modify your information by contacting customer support via the email listed in HOW TO CONTACT US.

To help protect your privacy and maintain security, we will take steps to verify your identity before processing your privacy rights request to access, know, delete, or correct. When you make a request, you can expect the following, we will:

• Verify your identity as required under applicable law. We may require you to provide your first and last name, email address, Consumer Cellular account number, postal address, and phone number, to verify your identity.
• We will confirm receipt of your request within ten (10) days.
• We will respond to your request within forty-five (45) days of receipt. If necessary, we may take an additional forty-five (45) days should we need to extend the response time and we will notify you during the first forty-five (45) days of the same.

In certain circumstances, a request to exercise your rights may be denied, for example, if we are unable to verify your identity. If we deny your request, we will explain the reason for our denial in our response back to you. If your rights request is denied, you may lodge an appeal with us, subject to applicable law, as described above in this section. The response to your rights request will inform you of any appeal rights you may have and how you may exercise them. You may appeal our denial of your request within sixty (60) days (or such a longer or shorter period depending upon applicable law) after you receive our denial by contacting us via the email listed in HOW TO CONTACT US.

You can designate an authorized agent to make a request to exercise your additional rights on your behalf by submitting a request online at U.S. Privacy Request Form. If you use an authorized agent, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request on your behalf, require you to verify your own identity, or require you to directly confirm with us that you provided the authorized agent with permission to submit the request.

14.7 Sale and Sharing of Personal Information: Under the CCPA, a “sale” of personal information is defined broadly and does not require an exchange of monetary compensation. According to that broad definition, during the previous twelve (12) months, a “sale” of the following categories of personal information may have occurred with our marketing and analytics providers and other business partners:

• Identifiers, such as your name, IP address, postal address, phone number, email address.
• Commercial information, such as product purchases and usage information of our Sites and Services.
• Internet or other electronic network activity information, such as your interaction with our Sites or advertisements.
• Inferences drawn from the categories of personal information described above in Personal Information Collected About Consumers.

In addition, payment transaction data, including identifiers and commercial information from purchases made on cchousecall.com, may be disclosed to Stripe, an independent company and not an affiliate or agent of Consumer Cellular, for Stripe's own fraud prevention, platform security, analytics, and advertising purposes, which may constitute a “sale” under applicable law. Residents of U.S. states with opt-out rights may elect to opt out of this disclosure as described in STATE-SPECIFIC PRIVACY DISCLOSURES.

Under the CCPA, such disclosure may also constitute a “sharing” of personal information for cross-context behavioral advertising. Please note that we do not sell or share, and have not sold or shared, in the previous twelve (12) months, the personal information of any consumers we know to be under eighteen (18) years of age.

We do not discriminate against you if you exercise any rights described in below in Your CA Privacy Rights or any other rights under applicable law. We will not treat you any differently, such as charging you a different price for the same Service or providing a different level or quality of Services, for exercising any of your privacy rights.

14.10 How to Make Consumer Requests, Us Responding to Requests & Verification: To help protect your privacy and maintain security, we will take steps to verify your identity before processing your privacy rights request to access, know, delete, or correct. When you make a request, you can expect the following, we will:

• Verify your identity as required under applicable law. We may require you to provide your first and last name, email address, Consumer Cellular account number, postal address, and phone number, to verify your identity.
• We will confirm receipt of your request within ten (10) days.
• We will respond to your request within forty-five (45) days of receipt. If necessary, we may take an additional forty-five (45) days should we need to extend the response time and we will notify you during the first forty-five (45) days of the same.

In certain circumstances, a request to access, know, delete or correct may be denied, for example, if we are unable to verify your identity. If we deny your request, we will explain the reason for our denial in our response back to you.

You may exercise these rights to access, know, delete (subject to certain exceptions), or correct by:

• Submitting a request online at U.S. Privacy Request Form; To opt-out of the sale or sharing for targeted advertising, limit the use of your sensitive data, please click: U.S. Privacy Choices Form.
• Calling us (877) 841-4207; or
  Writing to us at:

Consumer Cellular, Incorporated
Attention: Privacy Office
12447 SW 69th Ave.
Portland, OR 97024

You can also exercise your right to opt-out of the “sale” or “sharing” of personal information by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website or by submitting an opt-out request to us. We will respond to requests to opt-out of the “sale” or “sharing” of personal information within fifteen (15) business days of receipt. Consumer Cellular recognizes GPC signals, which are a way for you to set a “Do Not Sell or Share My Personal Information” preference at the browser level. If your browser or browser extension has GPC enabled, our Sites will automatically recognize that signal and opt you out of the “sale” or “sharing” of your personal information. Please see Global Privacy Control for more information.

You can designate an authorized agent to make a request to exercise the rights described above in this section on your behalf by submitting a request online at U.S. Privacy Request Form. If you use an authorized agent, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request on your behalf, require you to verify your own identity, or require you to directly confirm with us that you provided the authorized agent with permission to submit the request.

15. How To Contact Us.
If you still have any questions after reviewing this Privacy Policy, feel free to contact us at:

Consumer Cellular, Incorporated
Attention: Privacy Office
12447 SW 69th Ave.
Portland, OR 97024
Phone: (877) 841-4207
Email: privacy@consumercellular.com

19. Definitions.
The following definitions are terms used in this Privacy Policy that are not defined herein and provided for informational purposes only:

Authorized Agent

An individual legally designated to make privacy requests on behalf of another individual.

Automated Processing

Computers or artificial intelligence systems that analyze information and make decisions or predictions using that information without human involvement.

Business Transactions

Events like mergers, acquisitions, or sales where a company might transfer their customer information to another company.

Call Detail Records (CDRs)

Records showing the phone numbers of calls made and calls received, along with the date, time, and duration of the calls.

Cross-Context Behavioral Advertising

Targeting advertising to an individual based on the individual’s personal information obtained from the individual’s activities across distinctly branded websites, applications, or services.

De-identified Information

Data where personal information is removed no longer identifying the individuals but ensuring the usefulness of the data.

Device or Equipment

Mobile phones, tablets, wireless accessories, emergency response devices, computers or other equipment activated on our network or used with our Services or Sites.

Fraud Detection

Systems and processes used to identify and prevent fraudulent or suspicious activity.

Geolocation or GPS Data

Information about the physical location of a device, either from satellite signals (GPS) or nearby cell towers and Wi-Fi networks.

IP Address

A unique number assigned to a device when it connects to the internet, like a digital postal address.

Interactive Voice Response (IVR)

A phone technology system that allows businesses to interact with callers automatically through pre-recorded messages and menu options.

Legal Process

Court orders, subpoenas, or law enforcement requests that require companies or individuals to share information.

Marketing Lists

Collections of customer information that are used to send promotional or marketing materials.

Mobile Advertising ID (MAID)

Unique identifier assigned to a mobile device that advertisers use to show targeted ads across different mobile applications, such as Apple’s Identifier for Advertising (IDFA) and Google’s Android Advertising Identifier (AAIS).

Network Infrastructure

The physical equipment (cell towers, cables, computers) that provides our Services.

Pseudonymized Information

Data that is obscured by removing personal information and replacing it with stand-in or alias values, or pseudonyms.

Opt-Out

Choosing not to participate in something, like declining to accept cookies from a website.

Personal Information

Any information that can reasonably identify or be linked to an individual, such as name, postal address, phone number, or email address.

Processing

Any action taken with personal information, including collecting, storing, using, sharing, or deleting data.

Profiling

Using personal information to evaluate, analyze, or predict aspects of an individual’s preferences, behavior, or needs.

Sensitive Personal Information

Extra-protected personal information about you, like Social Security number, driver's license, precise geolocation information, or financial account details.

Targeted Advertising

Advertising that is specifically chosen for an individual based on their interests, browsing history, or other personal information.

Web Beacons and Pixel Tags

Invisible images embedded in websites or emails that track whether a user has viewed the content.

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