voicemail 101

Everything you need to know about voicemail

There's two main types of voicemail. Which type you have will largely depend on your device. Here's the two types:

traditional voicemail: this option requires you to dial into your voicemail inbox and follow the prompts to create a greeting, listen, save, delete and more.
visual voicemail: visual voicemail allows you to see your messages on-screen as text, plus listen, delete, save, share and more.

Voicemail Support

Voicemail Tips

  • Your PIN or passcode should be between 7-15 digits.
  • Forgot your PIN or passcode? Reset it easily through our automated system by calling (888) 345-5509. Select 'Reset Voicemail Passcode' in the menu.
  • If you’re having issues accessing your traditional voicemail inbox by pressing and holding the number 1 on your keypad, you may need to update your voicemail access number. Just call (888) 345-5509 and one of our 100% U.S. based agents will be happy to help.
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