ROADSIDE ASSISTANCE TERMS AND CONDITIONS
BY AGREEING TO THESE TERMS YOU CONSENT TO CONSUMER CELLULAR, INC. SHARING YOUR NAME AND OTHER PERSONAL OR VEHICLE INFORMATION AS MAY BE NECESSARY, WITH SIGNATURE MOTOR CLUB, INC. TO ENABLE THE MOTOR CLUB TO VERIFY YOUR ELIGIBILITY TO RECEIVE ROADSIDE ASSISTANCE SERVICES. IF YOU DO NOT CONSENT YOU SHOULD DECLINE THE ROADSIDE ASSISTANCE BENEFITS OFFERED WITH YOUR CONSUMER CELLULAR SERVICE. SIGNATURE MOTOR CLUB WILL USE INFORMATION SHARED WITH IT ACCORDING TO ITS PRIVACY POLICY, WHICH IS AVAILABLE AT: https://roadsidemobile.com/tac/privacy.
- EMERGENCY ROADSIDE ASSISTANCE: Emergency roadside assistance is provided by Signature Motor Club, Inc. in the United States, except in California, where service is provided by Signature Motor Club of California, Inc. (each referenced herein as the “Motor Club”) for customers of CONSUMER CELLULAR.
THE FOLLOWING EMERGENCY ROADSIDE ASSISTANCE SERVICES ARE AVAILABLE VEHICLE TOWING: Up to 10 Miles in any direction. Any additional expenses incurred beyond the 10-mile limit are your responsibility, payable directly to the Motor Club, and are not reimbursable.
VEHICLE WINCHING: If a vehicle is stuck in a ditch, mud or snow and is accessible from a maximum distance of 30 feet from a normally traveled roadway, it will be extricated. Extraction is limited to one operator/one truck for 30 minutes or a maximum covered benefit of $80. Any expenses incurred beyond the service limit are your responsibility, payable directly to the service facility, and are not reimbursable.
FUEL DELIVERY: If you have run out of fuel or your vehicle has insufficient fuel to reach a fuel station, a service vehicle will deliver up to 3 gallons of fuel to you, at the location where your vehicle requires fuel, unless prohibited by applicable law. You are responsible for the cost of the fuel, at local market rates.
JUMP START OR MINOR ROADSIDE ADJUSTMENTS TO START VEHICLE: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are the customer’s responsibility, payable directly to the service facility, and are not reimbursable.
FLAT TIRE: Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed. LOCKOUT: Service is provided to gain access if your ignition key is lost or accidentally locked inside the vehicle.
REIMBURSEMENT CONSIDERATION: In the unlikely event that the Motor Club is unable to locate a service facility or provide services in the area, then you may locate a service provider and be eligible for reimbursement up to $80. To receive reimbursement, you must contact the Motor Club first before securing service then submit a clear copy of the original receipt along with your name and address to:
SIGNATURE MOTOR CLUB ROADSIDE ASSISTANCE
P.O. Box 660021
Dallas, TX 75266-0021
Claims must be postmarked within 90 days after the date of the disablement, (No time limit applies to UT and WI residents.)
PAY PER USE: The Pay Per Use (PPU) program is available to CONSUMER CELLULAR customers who have exceeded their maximum number of covered Services. PPU provides assistance in locating and dispatching a service provider, however, you are responsible for the cost of services you request. The cost of Roadside Assistance Services requested will be provided to you prior to dispatch and is subject to your acceptance. Upon payment confirmation, the requested Roadside Assistance Service will be dispatched to you or your covered eligible participants. - ELIGIBILITY: CONSUMER CELLULAR customers who have a disabled vehicle (i.e., car, small truck or RV under 10,000 pounds, gross weight) and are participating in the Roadside Assistance program are eligible to receive services.
- LIMITATIONS: There is a limit of three (3) service calls and/or reimbursements per year.
The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.
ROADSIDE ASSISTANCE COVERAGE DOES NOT INCLUDE:- Service if you are not present at the location of your disabled vehicle. Exceptions are made in consideration of your safety. Please notify the dispatch operator if it is unsafe for you to remain with the vehicle.
- Towing or service from an auto repair shop or service station to another location.
- Towing or service on roads not regularly maintained (including private property).
- Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking.
- Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach.
- Installation or removal of snow tires and chains.
- Dismounting, repairing or rotating tires.
- Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
- Service for taxicabs, ride share, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles
- Service to vehicles with expired safety inspection sticker, license plate sticker and/or emission sticker where required by law.
- Service to any vehicle that is not in a safe condition to be towed.
- Transportation to the vehicle for service or from the vehicle to another destination after service has been rendered.
- Charging a weak or dead battery.
- Delivery or repair of tires.
- Towing of vehicle off a boat dock or marina.
- Service of any kind on vehicles used for commercial purposes or using dealer tags.
- Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law.
- The cost of making a replacement key and lock repairs are not covered.
- DISCLAIMER OF LIABILITY: The Motor Club will not accept responsibility for repairs or the availability, delivery, or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer. Since all service providers are independent contractors and not agents or employees of the Motor Club, the Motor Club assumes no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to property must be filed against the servicing facility. Services are available in the United States. You will not be required to pay any sum in addition to the amount specified in the contract for covered services. Program dues are $4.00 per month per eligible individual.
The limit of service calls and/or reimbursement claims during a one-year period is measured from the date your benefits are activated and each anniversary of that date.
CANCELLATION AND REFUNDS: You may cancel your Roadside Assistance benefits at any time by contacting Consumer Cellular and receive an offset of future Program dues. The Motor Club may elect to revoke your eligibility for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your eligibility for fraudulent use of services with a minimum of 30 days written notice.
ROADSIDE ASSISTANCE
California
Roadside Assistance
6770 Stanford Ranch Rd. #1021
Roseville, CA 95768
Maryland
Roadside Assistance
1400 W Lombard Street #1149
Baltimore, MD 21223
Phone: (800) 616-9286
Mississippi
Roadside Assistance
1102 A Delaware Ave. #2239
McComb, MS 39648
Massachusetts
Roadside Assistance
6 Liberty Square #2287
Boston, MA 02109
Nebraska
Roadside Assistance
4940 O Street #1080
Lincoln, NE 68510
Nevada
Roadside Assistance
1550 W Horizon Ridge Pkwy #R827
Henderson, NV 89012
New Mexico
Roadside Assistance
2260 East Lohman Ave. #1065
Las Cruces, NM 88001
Phone: (800) 616-9286
Oklahoma
Roadside Assistance
7521 S Olympia Avenue West #1053
Tulsa, OK 74132
South Carolina
Roadside Assistance
3210 N Pleasantburg #1016
Greenville, SC 29609
Texas
Roadside Assistance
1817 W Pioneer Dr. #1048
Irving, TX 75061
Wisconsin
Roadside Assistance
8032 22nd Ave. #5090
Kenosha, WI 53143
Home Office and all other states:
Roadside Assistance
3100 Sanders Road #201
Northbrook, IL 60062
This is a motor club contract. This is not an automobile liability insurance contract or physical damage insurance and does not comply with any financial responsibility law. This is not an insurance contract.