We’re here for you.
We’re so sorry for your loss. Please know that we are here to support you and make it as easy as possible to manage your loved one’s Consumer Cellular account, so you can focus on what matters most.
Call Us
You can reach us at (888) 345-5509, where our dedicated team is ready to answer any questions and assist you with your loved one’s account. Whether or not you need to transfer ownership, close an account, or explore other options, we’re just a phone call away.
Gather Documents
When you call, it may be helpful to have:
- Legal name of the person on the account
- Their mobile phone number
- Date of birth
Depending on your request, we may also need:
- Photo of death certificate
- Photo of your ID
Our customers have shared that it can be helpful to keep a loved one’s line or account active for a short time for several reasons. Here are a few things to consider:
- Contacts. Are there people who may still use this number to reach you? Keeping the line active ensures you can stay in touch with people important to your loved one.
- Voicemails and texts. Many want to save voicemail greetings/messages as a reminder of their loved one’s voice or their favorite text exchange. Keep access to both until you have time to save and share the files as you would like. For help on how to save voicemail messages click HERE.
- Digital details. Are there social media, banking, or other important accounts/apps that you need to transfer access to? Keep your loved one’s line active until you can update the contact information with what you would like to use long term.
- Security. If your loved one had banking or email accounts or subscriptions tied to their number, keeping it active ensures you can still receive security codes to access important information while handing their affairs.
What you choose to do with your loved one’s line or account is your decision, and we’re here to support you. Call (888) 345-5509.